Why does my mortgage company keep changing?

There could be a few reasons why your mortgage company keeps changing. Here are some possibilities:

  1. Mortgage Servicing Rights (MSR) Transfer: Mortgage companies sometimes sell the servicing rights to your loan to another company. This means that while you may have initially obtained your mortgage from one lender, the servicing responsibilities, such as collecting payments, managing escrow accounts, and customer service, may have been transferred to a different company. This is a common occurrence in the mortgage industry, and it doesn't affect the terms or conditions of your loan.

  2. Mortgage Company Mergers or Acquisitions: The mortgage industry is subject to mergers and acquisitions, where one company buys or merges with another. If your original mortgage company is involved in such a transaction, it could result in your loan being transferred to a new company as part of the deal. Again, this typically doesn't affect your loan terms, but it may result in a different company managing your mortgage.

  3. Mortgage Portfolio Sales: Mortgage lenders sometimes sell their mortgage portfolios to other companies. This can happen for various reasons, such as a lender wanting to reduce risk or streamline operations. When a mortgage portfolio is sold, the loans within that portfolio, including yours, are transferred to the purchasing company.

  4. Changes in Loan Servicing Contracts: Mortgage companies may have contracts with third-party loan servicing companies to handle the administrative tasks associated with managing mortgages. If the original loan servicing contract ends or the mortgage company decides to switch to a different service provider, your loan servicing may be transferred to a new company.

In any of these scenarios, it's important to review the terms of your loan agreement and any notices you receive regarding the transfer of servicing rights. You should also contact the new mortgage company to ensure that they have accurate and up-to-date information about your loan and to address any questions or concerns you may have.


* Specific loan program availability and requirements may vary. Please get in touch with your mortgage advisor for more information.